4ACR - Action Change Requests

4ICI - Implement Continuous Improvement

4POTO - Provide One-to-One

4IRCP - Identify Resolve Client Problems

4DWP - Develop work priorities

4PRHS - Provide Remote Help-desk support

4STDA - Support Troubleshoot Desktop Applications

This subject provides students with the skills and knowledge required to sustain users who run operating systems (OS) and support applications such as Office 2013, 2016 and Office 365 in a corporate or home environment. It applies to individuals who provide frontline support to users and apply technical and specialised knowledge to fault finding and problem solving.

DXC Student Preparation

Welcome to the DXC Technology work placement program.

This training course has been constructed to introduce you to DXC Technology and the customer environment. The activities you become engaged in on a daily basis over the next 2 months are all part of your support specialist training for the customer and will help to develop your skills to become a valued member of the team.

At the conclusion of your induction training you will go through a Certification process where you will demonstrate that you have all the skills and knowledge you need to provide effective customer service and request/ incident management for our customers.