5IUOS Install and upgrade operating systems, Semester 2, 2020

Course Coordinator: Jackie Brooks

This subject describes the skills and knowledge required to maintain, install new and upgrade existing operating systems (OS) in a medium to large organisation.

It applies to invidividuals who apply technical and specialised knowledge to undertake complex support arrangements.

ICTSAS305 Provide ICT advice to clients

This unit describes the skills and knowledge required to provide information and communications technology (ICT) advice and support to clients, including the communication of comprehensive technical information.

It applies to frontline technical support individuals who work under a level of supervision but have responsibility for providing technical support.