5IUOS Install and upgrade operating systems, Semester 2, 2020
Course Coordinator: Jackie Brooks
This subject describes the skills and knowledge required to maintain, install new and upgrade existing operating systems (OS) in a medium to large organisation.
It applies to invidividuals who apply technical and specialised knowledge to undertake complex support arrangements.

- Lecturer: Jackie Brooks
- Lecturer: Roberto Cevallos
- Lecturer: Russell James
- Lecturer: itStudies Lecturer
- Lecturer: Joe Liang
- Lecturer: Glenn McCallum

- Lecturer: Roberto Cevallos
- Lecturer: Stuart Clement
- Lecturer: James Corbett
- Lecturer: Deb Farrell
- Lecturer: Melissa Huikeshoven
- Lecturer: itStudies Lecturer
- Lecturer: Michelle Minkoff
- Lecturer: Daryn Piltz
- Lecturer: Danny Sarris
- Lecturer: Mark Scholz
- Lecturer: Vicki Thomas
- Lecturer: Fionna Klomp
- Lecturer: itStudies Lecturer
- Lecturer: David Morris
- Lecturer: Stuart Clement
- Lecturer: itStudies Lecturer
ICTSAS305 Provide ICT advice to clients
This unit describes the skills and knowledge required to provide information and communications technology (ICT) advice and support to clients, including the communication of comprehensive technical information.
It applies to frontline technical support individuals who work under a level of supervision but have responsibility for providing technical support.

- Lecturer: Jackie Brooks
- Lecturer: Paul Burke
- Lecturer: Roberto Cevallos
- Lecturer: Melissa Huikeshoven
- Lecturer: Trevor Learey
- Lecturer: itStudies Lecturer
- Lecturer: Daryn Piltz
- Lecturer: Roberto Cevallos
- Lecturer: Stuart Clement
- Lecturer: Deb Farrell
- Lecturer: Melissa Huikeshoven
- Lecturer: Sreeja Jayasree
- Lecturer: Paul Kasperski
- Lecturer: KT Lau
- Lecturer: itStudies Lecturer
- Lecturer: Joe Liang
- Lecturer: Daryn Piltz
- Lecturer: Julie Ruiz
- Lecturer: Santi Ruiz
- Lecturer: Ruslan Sagirov
- Lecturer: Danny Sarris
- Lecturer: Mark Scholz
- Lecturer: Nadil Sundarapperuma
- Lecturer: Vicki Thomas
- Lecturer: Dale Van Heer
- Lecturer: Dhenesh VIRALLIKATTUR SUBRAMANIAN

- Lecturer: Heath Barratt
- Lecturer: Jackie Brooks
- Lecturer: Paul Burke
- Lecturer: Stuart Clement
- Lecturer: Deb Farrell
- Lecturer: Rachel Hicks
- Lecturer: Stephen Hindle
- Lecturer: Melissa Huikeshoven
- Lecturer: Russell James
- Lecturer: itStudies Lecturer
- Lecturer: Joe Liang
- Lecturer: Glenn McCallum
- Lecturer: Karenne Neylon
- Lecturer: Daryn Piltz
- Lecturer: Vicki Thomas

- Lecturer: Eamonn Elliott
- Lecturer: Greg Lynch
- Lecturer: Daryn Piltz