ICTSAS410 Identify and resolve client ICT problems

This unit describes the skills and knowledge required to record and prioritise client support activities, determine the required resources, solve client information and communications technology (ICT) problems or escalate as necessary.

It applies to experienced individuals who apply specialised and technical knowledge and have responsibility for providing support to end users.


Subject coordinator is Jackie.Brooks@tafesa.edu.au



A digital repository is a mechanism for managing and storing digital content.
Repositories can be subject or institutional in their focus. Putting content into an institutional repository enables staff and institutions to manage and preserve it, and therefore derive maximum value from it.

This unit describes the performance outcomes, skills and knowledge required to use advanced functions of, and evaluate the functionality of, integrated library management systems (ILMS). The unit requires the analysis of interrelated functions of an ILMS, as well as the evaluation of systems and services.