This unit describes the performance outcomes, skills and knowledge required to use advanced functions of, and evaluate the functionality of, integrated library management systems (ILMS). The unit requires the analysis of interrelated functions of an ILMS, as well as the evaluation of systems and services.
- Lecturer: Jeannine Hooper2
Certificate IV in Library and Information Services
This unit describes the skills and knowledge required to deliver customer service, identify customer needs and monitor service provided to customers within a library environment. It includes creating a relationship with customers, identifying their needs, providing excellent customer service and processing customer feedback.