This unit describes the skills and knowledge required to search and analyse information from a range of bibliographic and full text databases, evaluate these against specific criteria, and then present this information to clients.

Certificate IV in Library and Information Services

This unit describes the skills and knowledge required to deliver customer service, identify customer needs and monitor service provided to customers within a library environment. It includes creating a relationship with customers, identifying their needs, providing excellent customer service and processing customer feedback.

This subject is offered as part of the Certificate 4 in Library and Information Services and provides an intermediary level of skills in the following applications:

Microsoft Word to perform basic word processing operations, including creating and formatting documents, using images, creating tables and printing;

Microsoft Excel to perform basic spreadsheet operations, including creating and formatting spreadsheet, data, incorporating charts and objects, and customising and printing spreadsheets;

Microsoft PowerPoint to create a presentation which includes creating, formatting and adding effects to presentations.