This unit describes the skills and knowledge required to search and analyse information from a range of bibliographic and full text databases, evaluate these against specific criteria, and then present this information to clients.


This unit describes the performance outcomes, skills and knowledge required to meet customer needs using integrated library management systems (ILMS).

The unit requires the application of a basic understanding of the interrelated functions of an ILMS to use online catalogues, process loan transactions, and provide circulation and lending services to customers.

It also incorporates those competencies required for the unit Assist with Circulation Services

Certificate IV in Library and Information Services

This unit describes the skills and knowledge required to deliver customer service, identify customer needs and monitor service provided to customers within a library environment. It includes creating a relationship with customers, identifying their needs, providing excellent customer service and processing customer feedback.