
- Course Contact: Jacqueline Alison
National Codes: BSBINS402

This unit describes the skills and knowledge required to plan and prioritise own work tasks. It also addresses the skills and knowledge to monitor and obtain feedback on personal work performance.
The unit applies to individuals who are required to design their own work schedules and work plans and to establish priorities for their work. They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
The unit applies to individuals who are required to design their own work schedules and work plans and to establish priorities for their work. They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
- Developer: Helen Agnew
- Developer: Cunneen Clohesy
- Developer: Michael Duldig
- Developer: Fionna Klomp
- Developer: Cunneen Clohesy
- Developer: Stacey Taylor
- Developer: Con Theologou
- Developer: Melinda Wells
National Codes: BSBOPS404

- Course Contact: Jacqueline Alison
National Codes: BSBINS410

- Course Contact: Jacqueline Alison
- Developer: Gael O'Reilly
National Codes: BSBINS409
- Developer: Sue Hender
National Codes: BSBHRM416
- Developer: Helen Agnew
- Developer: Cunneen Clohesy
- Developer: Melinda Wells
National Codes: BSBPEF401

This unit describes the skills and knowledge required to use advanced-level critical thinking skills in a workplace context. This includes using methods of analysis, synthesis and evaluation.
The unit applies to individuals who evaluate existing or proposed work practices. These individuals are typically responsible for reviewing or developing work processes, products or services that may be proposed or already existing.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
The unit applies to individuals who evaluate existing or proposed work practices. These individuals are typically responsible for reviewing or developing work processes, products or services that may be proposed or already existing.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
- Course Contact: Jody Dillon
- Developer: Melinda Wells
National Codes: BSBCRT411

This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.
This unit has a specific focus on the communication skills required for supervisor level workers with responsibility for other workers.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
This unit has a specific focus on the communication skills required for supervisor level workers with responsibility for other workers.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
- Course Contact: Jacqueline Alison
- Developer: Cunneen Clohesy
- Developer: Michael Duldig
- Developer: Fionna Klomp
- Developer: Louise Stewart
National Codes: BSBXCM401

- Course Contact: Helen Agnew
- Course Contact: Michael Duldig
- Developer: Louise Handley
- Developer: Asha Voorendt
National Codes: BSBTEC401

This unit describes the skills and knowledge required to provide responses to enquiries from potential users of records, using relevant processes to access and provide information about records according to organisational policies and procedures.
The unit applies to individuals who use a range of organisational and analytical techniques in working with an organisation’s business and records systems.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
The unit applies to individuals who use a range of organisational and analytical techniques in working with an organisation’s business and records systems.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
- Developer: Jacqueline Alison
- Developer: Michael Duldig
- Developer: Gael O'Reilly
National Codes: BSBINS408