The purpose of this unit is to provide skills and knowledge required to coordinate work teams in a retail environment. It involves monitoring and organising staffing levels, informing team members of expected standards of work, coaching and motivating the team and maintaining staffing records.
The purpose of this unit is to provide skills and knowledge required to develop and maintain expert knowledge to provide accurate product information to customers, including post-sales support.
It also covers communication, analysis and sales techniques to plan and implement sales presentations, build positive relationships with customers, and resolve customer complaints to ensure positive business outcomes.
The purpose of this unit is to provide skills and knowledge required to maintain store safety in a retail environment.
It involves informing and involving team members with regard to work health and safety (WHS), monitoring and maintaining a safe work environment, implementing emergency procedures, identifying the need for WHS training, and maintaining WHS records. It is based on the National Occupational Health and Safety Commission (NOHSC) guidelines.
- Lecturer: Jim Bost
The purpose of this unit is to provide skills and knowledge required to implement and monitor store policies and procedures and relevant legislation in relation to sales transactions, and to provide feedback to management and staff on sales performance in relation to sales targets and planning.