ICTICT422 -  Participate in ICT Services

This unit describes the skills and knowledge required to apply the principles of service management when working in an information and communications technology (ICT) service desk environment.
It applies to individuals who work in ICT service roles and are responsible for providing ICT service desk support.

This subject describes the skills and knowledge required to maintain, install new and upgrade existing operating systems (OS) in a medium to large organisation.

It applies to invidividuals who apply technical and specialised knowledge to undertake complex support arrangements.

This unit provides a cyber security practitioner with an introduction to the skills and knowledge required to comprehend how data travels around the internet and the function and operation of protocols such as the Transmission Control Protocol/Internet Protocol (TCP/IP) suite and devices that facilitate this data transfer. The exposure to these protocols is at an introductory level in this unit.

4LXA_Linux_Administration incorporating competencies

ICTNWK408 - Configure a desktop environment
This unit describes the skills and knowledge required to install, configure and support a desktop or workstation operating system in a networked environment.  It applies to individuals with competent technical skills employed in information and communications technology (ICT) support roles

 
ICTNWK411 - Deploy software to networked computers

This unit describes the skills and knowledge required to plan, manage and support the installation of new or upgraded software to networked computers according to vendor and organisation specifications.  It applies to individuals involved in installing configuring and maintaining and supporting software, such as network support staff.