This qualification covers workers employed in services that provide relationship support and interventions for families and/or couples. Service type examples may include Family Relationship Support Programs, Telephone Advice and Family Mediation and Counselling Services. Workers in these roles may provide some of the following non therapeutic supports, e.g., provide information, initial intake, referral, advocacy, administrative tasks and participate in case planning.

The number of workers and clients from culturally diverse backgrounds has increased dramatically in recent years in community services and health organisations. It has become an important task for employers and employees alike to understand the cultural factors that influence their work relationships and practices in the pursuit of the delivery of culturally appropriate services to a diverse range of clients.