A digital repository is a mechanism for managing and storing digital content.
Repositories can be subject or institutional in their focus. Putting content into an institutional repository enables staff and institutions to manage and preserve it, and therefore derive maximum value from it.

This unit describes the skills and knowledge required to record and prioritise client support activities, determine the required resources, solve client information and communications technology (ICT) problems or escalate as necessary.

It applies to experienced individuals who apply specialised and technical knowledge and have responsibility for providing support to end users.


Subject coordinator is Jackie.Brooks@tafesa.edu.au


This course is designed as a refresher to help staff working within the library industry to hone their skills in the cataloguing process

Assist customers to access information helps students to develop the skills and knowledge to answer customer enquiries and help customers find information when you are working in a frontline information services role. Skills developed will enable you to identify, evaluate and present information from a range of readily accessible sources, both in print and online.

This LEARN unit also covers the content required for the subject Obtain information from external and networked sources which is an elective within the Diploma of Library and Information Services.