This unit describes the performance outcomes, skills and knowledge required to meet customer needs using integrated library management systems (ILMS).

The unit requires the application of a basic understanding of the interrelated functions of an ILMS to use online catalogues, process loan transactions, and provide circulation and lending services to customers.

It also incorporates those competencies required for the unit Assist with Circulation Services

Certificate IV in Library and Information services

This unit describes the skills and knowledge required to deliver customer service, identify customer needs and monitor service provided to customers within a library environment. It includes creating a relationship with customers, identifying their needs, providing excellent customer service and processing customer feedback.

This subject is offered as part of the Certificate 4 in Library and Information Services and provides an intermediary level of skills in the following applications:

Microsoft Word to perform basic word processing operations, including creating and formatting documents, using images, creating tables and printing;

Microsoft Excel to perform basic spreadsheet operations, including creating and formatting spreadsheet, data, incorporating charts and objects, and customising and printing spreadsheets;

Microsoft PowerPoint to create a presentation which includes creating, formatting and adding effects to presentations.