entry

The purpose of this unit is to provide skills and knowledge required to coordinate work teams in a retail environment. It involves monitoring and organising staffing levels, informing team members of expected standards of work, coaching and motivating the team and maintaining staffing records.

entry

The purpose of this unit is to provide skills and knowledge required to profile a retail market

entry


The purpose of this unit is to provide skills and knowledge required to develop and maintain expert knowledge to provide accurate product information to customers, including post-sales support.

It also covers communication, analysis and sales techniques to plan and implement sales presentations, build positive relationships with customers, and resolve customer complaints to ensure positive business outcomes.

entry

The purpose of this unit is to provide skills and knowledge required to maintain store safety in a retail environment.

It involves informing and involving team members with regard to work health and safety (WHS), monitoring and maintaining a safe work environment, implementing emergency procedures, identifying the need for WHS training, and maintaining WHS records. It is based on the National Occupational Health and Safety Commission (NOHSC) guidelines.

entry

The purpose of this unit is to provide skills and knowledge required to implement and monitor store policies and procedures and relevant legislation in relation to sales transactions, and to provide feedback to management and staff on sales performance in relation to sales targets and planning.

entry

The purpose of this unit is to provide skills and knowledge required to maintain store security in a retail environment

entry

The purpose of this unit is to provide skills and knowledge required to maintain employee relations.