This unit describes the performance outcomes required to identify customer needs and enquiries, and provide effective information and advice when supplying automotive products and services.

It applies to those working in an automotive workplace.

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This unit describes the performance outcomes required to identify customer needs and enquiries, and provide effective information and advice when supplying automotive products and services.

It applies to those working in an automotive workplace.


This unit describes the performance outcomes required to identify,apply and monitor environmental regulations and sustainability best practice to work safely and avoid potential environmental hazards in an automotive workplace.