entryThis unit describes the performance outcomes, skills and knowledge required to recruit and select personnel.

This unit applies to managers responsible for recruiting and selecting personnel. It involves defining future personnel requirements, determining job specifications, evaluating and selecting applicants, and recruiting staff. 


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This unit describes the performance outcomes, skills and knowledge required to develop and implement financial control systems.

It involves controlling cost and budget, maintaining store accounting systems and developing and negotiating budget allocations.

This unit applies to personnel with managerial responsibility who maintain accurate accounting systems to successfully negotiate, develop and implement store budgets, and analyse and report on income and expenditure against budget targets, according to store policy and procedures.

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This unit describes the performance outcomes, skills and knowledge required to control store security according to organisational policy and relevant legislation.

It involves developing and implementing security procedures for the prevention of theft, ensuring the safety of all personnel in the event of a robbery, and monitoring all security procedures.

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This unit describes the performance outcomes, skills and knowledge required to manage a number of teams to achieve business objectives and optimal customer satisfaction with service and sales coverage.

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The purpose of this unit is to show you successful ways of enhancing the performance of your retail business through innovation, or simply put the process of generating & implementing a new idea to add value.

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The purpose of this unit is to provide skills and knowledge required apply knowledge of store merchandising to plan and manage store promotions, and manage store pricing policies and housekeeping.

It includes interpreting and complying with store layout and visual merchandising policies, developing and implementing procedures to manage merchandise pricing, and managing all aspects of store housekeeping, including contingency procedures.